Refund and Cancellation Policy

1.1All sales are final. Once payment has been confirmed, an order cannot be cancelled, and Pieces are not accepted for return or exchange.

1.2A refund is made only in the circumstances listed in section 4. No other refund is available, save for any right that cannot be excluded by law (see section 8).

2.1When you pay for a Piece it is withdrawn from sale and cannot be offered to anyone else. An order therefore cannot be cancelled by the Buyer after payment has been confirmed, whether before or after dispatch.

2.2Please check the Piece’s dimensions, materials and description on its product page before you pay, and ask us any question you have before ordering.

3.1Pieces are not accepted for return or exchange, including for change of mind, for a difference between the Piece and its AI-generated visual, or for the small variations that are characteristic of handmade work.

3.2The dimensions, materials and other specifications stated on the product page are the description of the Piece and prevail over any visual.

4.1The full amount paid is refunded in the following circumstances only:

• The parcel is lost in transit. A parcel is treated as lost when the courier confirms the loss, or when it has not been delivered within 30 days of dispatch and cannot be traced. The refund is made to you once the loss is established with the courier.
• We cancel the order. Where a Piece cannot be dispatched, a listing or pricing error has occurred, the order appears fraudulent, or delivery to your address is not possible, we cancel the order and refund the full amount paid.
• Payment arrives after the checkout hold has ended. If a payment is captured after the short hold placed on a Piece during checkout has expired and the Piece is no longer available, the payment is refunded in full.
• A Custom Order cannot be started. If we decline or are unable to begin a Custom Order after payment, any amount paid for work that has not begun is refunded in full.

4.2A refund is initiated within 7 working days of the qualifying event being confirmed. It is made only to the original payment method through Razorpay. The credit usually appears within five to seven working days of initiation, depending on your bank or card issuer, which is outside our control.

4.3Delivery is included in the price, so no separate shipping amount is deducted or refunded.

5.1Please inspect the parcel when it is delivered. If a Piece arrives damaged, tell us within 48 hours of delivery by email at crazyovercrochet@gmail.com or on WhatsApp at +91 81780 26772, with photographs of the outer packaging and of the damage.

5.2We review every such report. Any remedy we offer, such as repairing or remaking the Piece, is at our sole discretion and does not create a right to a refund. Your statutory rights under section 8 are not affected.

6.1The full price of a Custom Order is payable in advance and becomes non-refundable once work has begun. Custom Orders cannot be cancelled after work has begun and are not accepted for return.

6.2If we decline a request or cannot complete a Custom Order, section 4 applies to any amount paid for work that has not begun.

7.1Where a parcel is returned to us because the address given was incorrect or incomplete, delivery was refused, or the parcel was not collected, no refund is made. The Shipping Policy explains how a re-dispatch can be arranged.

8.1Nothing in this Policy limits or excludes any right you have under the Consumer Protection Act, 2019 or other applicable law that cannot be limited or excluded by agreement, including in relation to goods that are defective or not as described.

9.1Write to crazyovercrochet@gmail.com or message +91 81780 26772 with your order number, the email address used at checkout and a short description of the circumstances. Requests are acknowledged within 48 hours and resolved within one month, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

9.2This Policy forms part of the Terms and Conditions.