Shipping Policy

1.1We deliver to addresses within India only. We do not ship outside India.

1.2Some locations may be outside the service area of our courier partners. If we are unable to deliver to your address, we will tell you and refund the full amount paid.

2.1Delivery within India is included in the price of every Piece. No delivery charge is added at checkout.

3.1Pieces from the collection are dispatched within 3 working days of payment being confirmed. Working days are Monday to Saturday, excluding public holidays observed in Uttar Pradesh.

3.2Custom Orders are dispatched within the timeline agreed for that order, once the piece is complete.

4.1Delivery usually takes 4 to 10 working days from dispatch, depending on the destination and the courier. These are estimates, not guarantees.

4.2Delivery may take longer because of weather, strikes, courier disruption, restricted areas, public holidays or other events outside our control. We are not liable for delay caused by such events, but we will help you trace a delayed parcel.

5.1Parcels are sent through reputed courier partners chosen by us for the destination.

5.2When your order is dispatched, we send a dispatch notice with the courier’s name and tracking details to the email address you gave at checkout.

6.1You are responsible for giving a complete and accurate delivery address, PIN code and phone number at checkout. The courier may call the number given to complete delivery.

6.2If you need to correct your address, write to crazyovercrochet@gmail.com or message +91 81780 26772 as soon as possible. Changes are possible only before dispatch. Once a parcel has been handed to the courier, the address cannot be changed.

7.1If a parcel is returned to us because the address was incorrect or incomplete, delivery was refused, or the parcel was not collected after the courier’s attempts, we will tell you by email and offer one re-dispatch to a corrected address on payment of the re-shipping charge we quote.

7.2If the re-dispatch is not arranged and paid for within 30 days of our notice, the Piece is treated as abandoned, ownership of it reverts to us, and no refund is due. The Refund and Cancellation Policy applies.

8.1Risk in a Piece passes to you when it is delivered to the address you gave or to a person at that address, as recorded by the courier.

8.2If a parcel is lost in transit, meaning the courier confirms the loss or the parcel has not been delivered within 30 days of dispatch and cannot be traced, the full amount paid is refunded under the Refund and Cancellation Policy.

8.3Please inspect the parcel on delivery. If it arrives damaged, tell us within 48 hours with photographs of the packaging and the Piece, as set out in the Refund and Cancellation Policy.

9.1Every Piece is packed by hand to protect it in transit. Packaging is not part of the Piece and may vary.

10.1For anything about a delivery, write to crazyovercrochet@gmail.com or message +91 81780 26772 with your order number. This Policy forms part of the Terms and Conditions.